In this post, we’ll list some basic skills every rep should have and share the best help desk certifications available for your customer service team in 2022. Your business is growing, your product is changing, and customers are contacting your customer service team more frequently as your business scales. While a formal education may help you get the job, a college degree is not necessary to become a help desk technician.
Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills. For example, the “Customer Success and Account Health Checks” training teaches participants how to use help desk tools to monitor and manage customer relations. The skills taught in these lessons apply to any customer service team using help desk software.
Let prospective help desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. The goal is to create value for clients that will help preserve the company’s reputation and help desk engineer business. This course is formatted into a two-hour instructional video followed by a final exam. What’s great about this setup is that you can access the video on a TV or mobile device. That way, participants can take the training home with them and complete it outside of work.
Knowing this provides the help desk professional with an idea of how serious the end user’s situation is. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals.
Choose From 10+ Customizable Help Desk Engineer Resume templates
Cyberattacks are on the rise, so this area of IT is constantly evolving to keep pace with cybercriminals. Most network ops and information security jobs require a bachelor’s degree, and employers will likely favor candidates with some experience in a related field. Support technicians rely on advanced software in order to offer more efficient customer service. An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment.